Multilingual, Customer-friendly, photo editing web platform

CASE STUDY | Multilingual, Customer-friendly, photo editing web platform
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Post-Production Photo Editing OES Systems

This client is a multilingual company that offers web-based, post-production photo editing services. These services are offered through an online order entry system that allows customers use to upload and submit photographs for editing. This client offers its services through websites in the English language as well as in German (for European customers). They came to TIU Consulting in need of efficient, customer-friendly ordering and uploading systems compatible with a variety of CRM and marketing software platforms.

Project Goals

The goal of this project was to provide best-in-class post-production photo editing services to our client’s customer base, with minimum cost and lightning-quick turn-around time. Simple, easy-to-use interface required. This client needed to develop a platform to assist their customers with post-production photograph editing services, so that customers can concentrate on their business & marketing and leave all editing needs to our client. Websites needed to be available in two languages; English and German. This was necessary to cater to European and other international customers.

Project Results

TIU has developed efficient and simple to use OES systems for this client that have resulted in higher levels of customer satisfaction and increased sales:

  • More customer confidence in using platform due to enhanced GDPR standards on all website.
  • Updated systems properly utilize daily production limits set by the production team, allowing for a quick turn-around delivery of services.
  • Platform is more easily integrated with CRM and other marketing tools, increasing customers success with using client’s photo editing services. Drives directly to higher sales for our client, and increased levels of referral business..