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Call Center Services
we’re here for you. And we’re here for your customers, too, even when you can’t be. TIU’s fully trained; friendly Call Center staffers are ready to provide courteous, prompt assistance around the clock to your customer’s most urgent questions.
TIU’s Call Center handles the kinds of questions your customers are asking. Our team is equipped to take your customer’s messages and call them back with the information they seek. We can answer your clients’ inquiries about your company’s products and services. We can also market and sell your company’s products. And we’re geared up for post-sale support too, assisting your clients with billing questions and financial services, including payment processing.
TIU staffers are available through a variety of the latest professional applications. With live chat, your customers can instant message our Call Center team members. Or with one click on your company’s website, they can chat by voice in real-time. Our staffers can also answer your customer’s questions by phone. We offer toll-free phone service options as well.
We can even manage your company’s emails and social media. We’ll update your clients on your company’s latest products, activities, and promotions via email lists and such social media as Twitter and Facebook. Additionally, we’ll answer any questions or comments your clients submit by email or on your professional social media pages.
With our full-service Call Center, your customers remain satisfied customers, even if you’re off the clock.
See our complete list of Call Center services below!
Our Call Center business services:
- Inquiry management
- Customer support
- Message-taking services
- Call-back services
- Order-taking services
- Product marketing and support
- Pre- and post-sale assistance
- Financial services, including billing inquiries and payment processing
- Toll-free phone service option
Our professional Call Center applications:
- Live IM chat support
- Live online voice chat
- Phone service options conforming to strict QoS (Quality of Service) parameters
- Clear connections without static, delayed response, or voice cross-overs
- Superior call transfer technology
- Limited hold times
- Email and social media management
- Writing updates on your businessâ€™ activities, promotions, sales, and products
- Answering email and social media questions for your business